Frequently Asked Questions
Everything you need to know about your next timepiece.
Are all watches sold on WatchNation authentic?
Yes, every timepiece sold on WatchNation is 100% authentic and sourced directly from authorized distributors or the manufacturers themselves. Each watch comes with its original packaging and a valid warranty.
What is your return policy for luxury watches?
We offer a 30-day return policy for all unworn watches. The item must be in its original condition with all protective films, tags, and documentation intact to qualify for a full refund.
How long does shipping take and is it insured?
Standard shipping typically takes 3-5 business days, while express options are available. All our shipments are fully insured at no extra cost to you, ensuring your investment is protected until it reaches your wrist.
Do you offer international shipping?
Yes, WatchNation ships to over 50 countries worldwide. Please note that international orders may be subject to local customs duties and taxes, which are the responsibility of the recipient.
Can I get my watch resized before delivery?
Absolutely. For watches with metal bracelets, you can provide your wrist measurement in the order notes, and our technicians will adjust the links free of charge before shipping. We will include the removed links in the box.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. For high-value purchases, we also offer secure bank wire transfer options.